POLICY
Appointments & Punctuality
• All appointments must be paid 100% online at the time of booking in order to secure your appointment.
• Please arrive on time for your appointment.
• If you are more than 15 minutes late, I reserve the right to cancel your appointment.
• Late arrivals may result in a shortened service or cancellation, depending on my schedule.
• If you are more than 15 minutes late, I reserve the right to cancel your appointment.
• Late arrivals may result in a shortened service or cancellation, depending on my schedule.
Cancellations & Rescheduling
• If you need to cancel or reschedule your appointment, please do so using the link included in your confirmation email.
• Cancellations made at least 24 hours before your appointment will receive a full refund.
• Cancellations made less than 24 hours before your appointment are non-refundable, as the appointment time may no longer be possible to offer to another client.
No-Shows
• If you do not show up for your appointment without notice, 100% of the service price will be retained.
Nail Art
• If you would like nail art, please add the nail art option to your booking when making your appointment.
• Nail art requires additional time, so I cannot guarantee that it will be possible if it has not been selected when booking.
• If nail art has not been booked in advance, I may not be able to provide it during your appointment. If I am able to accommodate it, an additional charge may apply at the salon.
Nail Condition & Previous Work
• I do not work on unhealthy, damaged, or infected nails. Your nail health always comes first.
• I do not work over another nail technician's work.
• If you currently have product on your nails from another salon, please add a removal service to your booking. Appointments without the required removal may be refused.
Service Guarantee
• Please check your nails before leaving the salon and let me know immediately if you have any concerns.
• I am not responsible for breakages or damage caused by improper aftercare, picking, biting, impact, or failure to follow aftercare recommendations.
Refund Policy
• Refunds for cancellations are only available when the cancellation is made at least 24 hours before the appointment.